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Before
emailing technical support at The Preacher's Study, take a moment to read the following.
You may save yourself some time and trouble. 1. If you are having trouble with your username or password to the Premium Section, be sure that you are entering them exactly as they were sent to you. Remember that they are case sensitive. Where there is a capital letter, you must enter a cap. Where there is a lower case letter you must enter lower case. Our most common tech support issue is this one. Save your time and ours by double checking to see if you are doing this correctly. 2. If you lose your username and password, send an email with your name and the email address you signed up under. If your name and email address don't match our records we cannot send you a new password. 3. If the site doesn't appear to be working, wait a bit and try again. While the Internet is fairly reliable, there may be downtimes on your end or ours. Our periodic server maintenance takes place in the middle of the night (Eastern Standard Time) but in your time zone it might be midday. If you can't get on the site (this shouldn't happen very often) try again later. 4. We try to answer all support email promptly. You will save time if you explain yourself clearly so we don't have to mail back to you for clarification of your questions. If you don't find the answer to your problem above, email us at:
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